An agreed booking model
Services, duration, availability and required details are defined. Buffer times, cancellations and manual follow-ups are part of the plan.
Website & calendar
The right appointment starts with a clear choice.
Customers pick suitable free slots themselves. Your team spends less time arranging appointments by phone.
Discuss online bookingFree initial call by video · Directly with Victor Knapp
How a customer books
Three steps to an appointment.
Example view, based on the booking at Practice Lindenthal. The type of appointment comes first, then the time, then the confirmation.
1 · Type of appointment
Same-day appointmentInitial consultationFollow-up2 · Time
08:3009:1510:0011:3014:0016:453 · Confirmation
Appointment bookedConfirmation and reminder are sent automatically.
The starting point
When online booking takes the pressure off.
Not every appointment needs the same length, the same details or the same preparation. That's why we look at your appointment types and responsibilities first. Online booking should fit the way your business actually works and handle special cases clearly too.
Agreed scope
What this service includes.
A booking flow that's easy to follow
We integrate the agreed booking route into your website. Choosing the service, picking the slot and confirming are tested on mobile devices and with a keyboard.
The right handovers
Calendar, reminders or a payment can be connected within the agreed scope. We state clearly which steps run automatically and which your team handles.
Sounds like a fit for your business? Discuss online booking → · or call: +49 152 562 013 06
In practice
Lindenthal: several services, one calendar
For Lindenthal, three websites lead into one shared calendar. The case study shows the booking flow with different appointment types. It works in a similar way for Dr Herzberg.
View case studyWorking together
From the first conversation to delivery.
You decide based on a concrete proposal.
How we work together
We record appointment types, calendars and the steps your team takes today after an enquiry.
You test a concrete flow with test cases: a normal booking, no suitable availability and changing an appointment.
After your approval, we set up the agreed flow and document responsibilities and what to do if problems arise.
FAQ
Before we start.
Can my existing calendar stay?
We check which connection to your calendar is possible and makes sense. A switch is only suggested if your current setup can't support the agreed flow.
Can appointments be paid directly?
That can be part of the solution if the booking and payment services are suitable. For medical services, billing happens after the appointment. Fees, refunds and exceptions must be built into the process.
What if no suitable slot is free?
The page should then offer a clear alternative way to get in touch. We plan for that case just as carefully as for a successful booking.
Your next step
Tell us about your project.
Your current website or a few lines about what you need is enough to get started.
Discuss online booking
Victor Knapp
Your direct contact
+49 152 562 013 06